Expect more than coffee

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We’re a neighbourhood gathering place, a part of your daily routine. Get to know us and you’ll see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly.

We are committed to upholding a culture where diversity is valued, respected and celebrated. Our endeavor is to create a culture of belongingness where our partners feel being part of something bigger and see our mission & values coming to life through every cup, every conversation and every day.

OUR MISSION

 

To inspire and nurture the human spirit - one person,

one cup and one neighborhood at a time.

 

OUR VALUES

With our partners, our coffee and our customers at our core, we live these values:

  • Creating a culture of warmth and belonging, where everyone is welcome.
  • Delivering our very best in all we do, holding ourselves accountable for results.
  • Acting with courage, challenging the status quo and finding new ways to grow our company and each other.
  • Being present, connecting with transparency, dignity and respect.

We are performance driven, through the lens of humanity.

Diversity and Inclusion

 

At the heart of our business, we seek to inspire and nurture the human spirit - understanding that each person brings a distinct life experience to the table. One of our core values is creating a culture of warmth and belonging and we do so by embracing diversity in all its forms be it based on people’s thinking patterns, gender, work experiences, lifestyles, education through our policies and processes that does not differentiate amongst any of the diverse individuals we choose to work with.

 

 

Opportunity to Learn and Grow every day!

At Starbucks, we are devoted to supporting, engaging and investing in the development of our partners. Our people are one of our most valuable assets and we provide learning opportunities to develop skills, further careers and help partners achieve their personal and professional goals. As a partner (employee) who is curious, collaborative and a continuous learner, you’ll have limitless opportunities to make an impact and thrive, all while becoming your personal best and being recognized for it.

Partners have various platform to learn and build their skills on the job, related to coffee and develop behavioural competencies like working with the team, customer service etc. One of the major learning tools provided to the all the partners in the organisation is the Starbucks Global Academy which is an online learning platform developed by Starbucks in partnership with Arizona State University (ASU), only for Starbucks Partners.

Benefits that are designed just for you!

We acknowledge work life balance as a key parameter in delivering the desired experience to our partners and measures it as a factor contributing to partner effectiveness in a sustainable manner. We have been strong advocate of helping our partners achieve the right balance, irrespective of role and function.

5 days work week and flexible employment terms

All partners across the organisation enjoys two week offs in a week. We are the first QSR in India to have implemented a 5 day work week for all Store partners. Tata Starbucks offers Flexible Employment opportunities to students, working mothers, homemakers belonging to varied backgrounds. The company also encourages the change in employment terms – converting from Part Time to Full Time or vice versa, depending on the requirements of our partners to balance their personal and professional commitments at different life stages. To further support women partners balance personal and professional commitments, we have a clearly defined limits on shift timings for women.

Physical and Mental Wellness

There is a strong focus on driving initiatives that enhance both the physical and mental wellbeing of our partners. Majority of our partners avail the benefit of an annual health check-up offered by the company. The company also ensures coverage of all partners under ESIC or Group Medical Insurance, as applicable, ensuring each partner is supported in the case of a medical need.

We have recently launched a counselling helpline called iCall, for all our partners and their families. iCall is a free telephonic and email based counselling facility extended in association with Tata Institute of Social Sciences.

Give back to the community

 

Each Starbucks® store is a part of a community, and we’re committed to strengthening neighbourhoods wherever we do business. We can be a force for positive action – bringing together our partners, customers and the community to contribute every day. Each store undertakes community services once in 3 months by identifying meaningful volunteering opportunities ranging from Cleanliness, Education and skilling. Tata Starbucks has partnered with Tata Strive (an Tata Group skill development initiative, addressing the pressing need of skilling India's youth for employment, entrepreneurship and community enterprise) to provide vocational training to over 3000 youths over the coming 5 years

Tata Starbucks partners with several other institutes in addition to Tata Strive such as Antarang Foundation, Teach India, Edubridge etc. with a view to make a sustainable impact to the community by supporting education and skilling initiatives spanning across the nation.