Apprentice

About Starbucks India

Starbucks India is a 50:50 Joint Venture between Tata Consumer Products and Starbucks Corporation. Currently, we have presence in 70 cities with over 500 stores through a network of over 4000+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop.Our mission statement – “With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection. ” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.

Eligibility

• No previous experience required 
• Minimum education qualification – 12th/Diploma+ for 6 months Apprenticeship / Graduation in any field for 12 months Apprenticeship
• Minimum 18 years of age
• Adhar linked to the Bank account

Program Framework

An apprenticeship is on the job training, designed to help apprentice develop their skills and achieve a nationally recognized standard. Apprentices get opportunity to gain practical work experience and develop skills including communication skills, customer service orientation, teamwork, professionalism & work ethics

• 6 & 12 months of Paid Apprenticeship with On the job training for 12th completed and graduate freshers respectively
• 9 hours (including 1hour break) per day and 5 days working
• Online Assessment on prior to apprenticeship completion 
• Government recognized & Starbucks co-branded certificate on successful completion of the program

Scope of Training

Basic Qualifications

• Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation.

 • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

 • Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.

• Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication.

 • Meets required dress code.

 • Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.

• Available to perform many different tasks within the store during each shift

Responsibilities and essential job functions include but are not limited to:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks while maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

• Welcomes and connects with every customer, anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service

• Demonstrates the “Just say Yes” behavior by taking care of customer needs & delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards

• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift 

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed

• Recognizes and reinforces individual and team accomplishments by using existing organizational methods

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager

• Follows Tata Starbucks operational policies and procedures

• Follows health, safety and sanitation guidelines for all products & maintains a clean and organized workspace so that partners can locate resources and product as needed

• Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required