Apprentice

Page | 1 retail trainee associate- apprentice Now Brewing – Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection. Apprentice Program Summary An apprenticeship is on the job training, designed to help apprentice develop their skills and achieve a nationally recognized standard. Apprentices get opportunity to gain practical work experience and develop skills including communication skills, customer service orientation, teamwork, professionalism & work ethics Program Framework • 6 month & 12 months of Paid Apprenticeship with on-the-job training for 12th completed and graduate freshers respectively • 9 hours (including 1hour break) per day and 5 days working • Online Assessment on prior to Apprenticeship Completion • Government recognized & Starbucks co-branded certificate on successful completion of the program Summary of Key Responsibilities during OJT Responsibilities and essential job functions include but are not limited to: • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks while maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team • Welcomes and connects with every customer, anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service • Demonstrates the “Just say Yes” behavior by taking care of customer needs & delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift Page | 2 • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed • Recognizes and reinforces individual and team accomplishments by using existing organizational methods • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager • Follows Tata Starbucks operational policies and procedures • Follows health, safety and sanitation guidelines for all products & maintains a clean and organized workspace so that partners can locate resources and product as needed • Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required Summary of Experience • No previous experience required • Minimum education qualification – 12th/Diploma+ for 6 months Apprenticeship / Graduation in any field for 12 months Apprenticeship Basic Qualifications • Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation. • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. • Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation. • Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication. • Meets required dress code. • Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients. • Available to perform many different tasks within the store during each shift Required Knowledge, Skills and Abilities • Ability to learn quickly & ability to understand and carry out oral and written instructions and request clarification when needed • Strong interpersonal skills • Ability to work as part of a team & ability to build relationships Competencies • Winning with integrity • Working together • Achieving results • Helping others succeed • Living our mission and values • Making every customer feel special Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today!